Frequently asked questions and ones you may not has thought of
BACA FAQs
We deliver across the whole of the UK, with local delivery available via our own fleet, including our EV delivery van, for customers near our Northampton Headquarters. For customers further afield, we work with trusted couriers to ensure your order arrives safely and on time.
Most orders are dispatched within [1-2 working days], with standard delivery typically taking [3-5 working days]. If you need something urgently, our TradeShop in Northampton offers same-day collection on in-stock items, or contact our team to discuss express delivery options.
Yes. Our TradeShop is located at our Headquarters in Northampton and is open to trade customers and members of the public alike. You'll find thousands of products on the shelf, with many more available directly from our warehouse. Our opening hours are 7am - 5pm Monday - Friday, no appointment is necessary.
Yes, we offer in-house embroidery services, allowing you to add your company logo or branding to workwear and uniforms. This is a great way to maintain a consistent, professional look across your workforce. Get in touch with our team to discuss your requirements and turnaround times.
Yes, we supply workwear and safety equipment tailored to a wide range of industries, including construction, warehousing, manufacturing, hospitality, and more. If you're unsure what's right for your industry or role, our team is happy to offer guidance based on your specific working conditions.
We stock a wide range of sizes to suit different body types, including dedicated women's industrial workwear designed for a better fit and comfort on the job. If you need help choosing the right size, our team can advise, or visit our TradeShop to try items on in person.
Yes, all of our safety equipment and PPE meet relevant UK safety standards, including UKCA and CE marking where applicable. We work closely with trusted manufacturers to ensure every product meets rigorous quality and safety requirements before it reaches you.
Absolutely. We offer bulk ordering and trade account options for businesses of all sizes, along with competitive pricing for larger orders. Get in touch with our team to set up a trade account or discuss your specific bulk requirements.
Yes, we work with many businesses on an ongoing basis, offering dedicated account management, regular supply agreements, and tailored solutions to keep your workforce equipped. Contact our team to discuss how we can support your business long term.
You can choose your preferred shipping option during the checkout process. We offer various shipping options to cater to your needs. For specific shipping requirements, kindly contact our customer support team.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can choose your preferred payment option during the checkout process.
We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase, you can initiate a return or exchange following the guidelines outlined on our Returns page.
You can easily contact our customer support team by visiting our Contact page. Our dedicated customer support team is available to assist you with any questions or concerns.
Need more information?
If you still have a question for our customer service team, please email us at:
sales@baca.co.uk or call us on 016040 499 400 Monday - Friday 9am- 5pm
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