52,000 BacaPacksDelivered every year
25,000 ft2 Distribution hubFor nationwide reach
520 Million stitchesEmbroidered every year
7,500 Active UsersPlacing orders on the portal

BACAService

Making it easy for you

Over 35 years of trading, making it easy for you has been at the heart of every decision that is made. Its the reason why our customers keep coming back for more. Our trained customer service team use the latest systems, backed up by the solid processes, to make sure every enquiry, challenge and question is met in the best possible manner.

Customer reviews

How likely is it that you would recommend BACA to a friend or colleague?

Rated 5 out of 5

The service is always fast and the website easy to use

Rated 5 out of 5

Customer service was spot on

Priya N.
Rated 5 out of 5

we received such high quality service - nothing was too much trouble.

Rated 5 out of 5

always excellent service & quality of the items ordered. Orders always arrive on time and questions are answered quickly - highly recommend

Rated 5 out of 5

Speedy service and ordering system. Any problems are dealt with quickly

Rated 5 out of 5

The shop has a good range of products and people are friendly and helpful

Rated 5 out of 5

Good selection of work boots. Lots of staff to help, but happy to let you browse and try on without constantly hovering. Extremely polite and friendly.

Your dedicated point of contact

When working with us you can expect to receive a support network dedicated to the success of your account, an expert internally to respond to your requests rapidly, and an expert to meet you face to face when and where its needed most. Right from the get go, be assured we have your success in mind as much as ours.

Our NPS Score

Being an globally recognised measure of service performance, we use the Net Promoter Score to bench mark our selves by other global companies. We pride our selves in great service, and instead of us doing the talking, let our Net Promotor score do it! We are currently at 55% which is regarded as 'Great' Customer service. (last updated score 28/06/24). Contact us if you would like to know more about this, and also find further details on this, click the link below.

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Let us know how we did!